Orders & Returns

How to Order

Online: If you already have an account with us you can take advantage of our Online Ordering for a quick and easy way of ordering 24 hours a day.

Phone: You can call Monday through Friday, 8 AM to 5 PM Central Time, or fax us at any time, day or night. Having your customer number and item numbers ready when you call will speed the ordering process. If you don’t, just give us as much information as possible and we will do the rest. 

If you need to know the status of an order you've already placed, call us or check you online account. 


Hours, Phone Numbers, Fax Numbers, & Electronic Ordering

Orders can be placed by phone at 405-235-2184 or our toll-free number 1-800-727-6642. Our sales representatives are available 8 AM to 5 PM Central Time, Monday through Friday.

Orders can also be faxed to 405-488-1238.  Our fax number is available 24 hours a day, seven days a week.


Shipping

All stock orders placed by 4:00 PM Central Time will be shipped the same day (within the continental United States). We ship most of our orders by UPS. We are linked on line for immediate, accurate shipping and package tracking services.  If you require an alternative, just let us know when placing your order. Some orders must be shipped by truck due to size and weight requirements.


Shipping Cost

All shipments are “Prepaid & Add”.  This means  that the freight cost are the customer's responsibility. Hagar will add the applicable shipping cost to your invoice.

Damage

We package all orders with the same care and attention you would if you were packaging it yourself. Unfortunately, accidents do happen. If your order is damaged upon receipt, call us immediately so we can assist in your claim and ship your reorder. It is very important that you save your carton exactly as it was received for claims inspection.


Payment

Open accounts may be arranged by submitting an credit application, which can be obtained by calling us. Please allow for processing.  Open accounts: “Net” are due no later than 20 days from date of invoice. A monthly service charge of 1-1/2% may be charged to all past due accounts. If you do not have an open account, you can either prepay your order or have it shipped by charging your purchases to VISA, MasterCard, or American Express.


Prices

All prices are subject to change without notice.


Taxes

Any Federal, State &/or City tax applicable will be added to prices shown.


Shortages

Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receipt. No claim for shortage can be accepted after 10 days of receipt. If you have any questions, please call us.


Returns Program

All parts must be in new condition. A Return Goods Authorization # must be issued by Hagar for all returns.  All parts must be returned prepaid. Restocking charges will be applied to Special Order Non-Stock Parts. If an order is refused, the part(s) will be credited less any freight charges.  Please remember: all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.

We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with their warranty policy. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.


Manufacturer's Warranty – Parts Only

Units which are under the Manufacturer's Warranty will require Model Number, Serial Number, Date of Installation, And Date of Invoice.  Units under Labor Warranty must be referred to the service agent in their area.  If Serial Number indicates that the unit is out of warranty a copy of the Invoice will be required.  Return Goods Authorization must be issued for the return of defective part.  Freight charges must be prepaid.  Upon receipt of part, credit will be issued, then submitted to factory for warranty consideration.  Warranty rejections will be billed back with the explanation of rejections.


90-Day Parts Warranty

Proof of purchase will be provided by Hagar. Return Goods Authorization must be issued  for return of defective part.  Freight charges must be prepaid.  Upon receipt of part, credit will be issued, then submitted to factory for warranty consideration.  Warranty rejections will be billed back with the explanation of rejections.